Can't choose teams on Xbox

I play on Xbox and PC but a major problem is trying to get in to teams it lets us get in to the select screen but we cannot do anything it’s really annoying and sometimes I don’t wanna play on PC and it’s the same for some others… when we open the game we go to the play screen to select our team then for some reason the store opens and I ALMOST GOT SCAMMED OF WARDEN I am a warden currently so this would have been a HUGE scam and if I was a higher rank I would have lost it to a stupid gamepass

This is also a problem on quest 2

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Is there like any way this can be fixed?